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Trainer / Senior Trainer

Location: Pune

Job Summary:

Responsibilities:

Conduct new hire training and process training
Sales training into banking or insurance
Conduct NHT and refresher training
TNA and TNI sessions.
Should complete monthly cyclic activities including fresher training, monthly tests and call monitoring
Sensitize to training needs / understand learning requirements
Liaison with the Quality and Operations to identify, screen and execute process improvement plans
Ability to execute training tasks / assignment on short notice
Interested to deliver and contribute towards process improvement

Eligibility:

Minimum of 2 years’ experience within BPO
Experience into sales or insurance training (banking ).
Should be excellent in written and verbal communication with good knowledge of MS-Excel
Strong command in English is needed.

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