NextGen BPM (Business Process Management)

We Streamline Your Business Strategy, Technology Capabilities, And Program Management
NextGen Business process Management

In today’s rapidly evolving world, business agility is key for a business to succeed. In fact, building a robust customer experience is just as critical as operational efficiency. That’s where EOSGlobe comes in. Committed to your success, we offer customized Next-Gen Business Process Management (BPM) solutions designed to meet your most pressing needs.With our innovative NextGen BPM solutions including business process lifecycle management, customer lifecycle management, process automation, and analytics, your business can grow both in size and capability as well as enjoy significant efficiency benefits. EOSGlobe can help your business gain a competitive edge by aligning technology and resources.

While some organizations view Business Process Management as either technology or process, we look at it as a combination of people, process, and technology. Our comprehensive Business Process Management (BPM) stack offers telesales, customer support, operations management, technical support and collections services. As trusted partners, we have helped enable business process management for clients across the globe, including North America, Africa, Asia and Europe.

What Differentiates Us

At EOSGlobe, we go beyond being a simple BPM solution provider. With our decades of expertise in Business Process Management, we offer unique advantages that set us apart:

Tailored Solutions for
Your Success

Our NextGen BPM solutions are highly customizable, precisely designed to meet your business’s unique needs. We take the time to understand your goals and craft solutions that drive you towards success.

Mitigating Risks, Ensuring
Compliance

Using business process management, we optimize your operations while prioritizing risk mitigation. We monitor your systems, protect against fraud, and ensure regulatory compliance, minimizing penalties and giving you peace of mind.

Reliability and
Transparency

Our commitment to industry best practices makes your processes more reliable and cost-effective. With our NextGen BPM solutions, transparency and visibility are guaranteed, empowering your team to work efficiently and effectively.

Experience the EOSGlobe
Difference

Choose EOSGlobe’s NextGen Business Process Management Solutions, where our extensive experience, customization capabilities, security measures, and reliability come together to give your business the competitive edge it deserves.

Capabilities​: We don't just offer services, we deliver results. Here's how:

Business Process Management Enabled Telesales for Enhanced Conversion

Our telesales service utilizes streamlined procedures and scientific techniques, driven by Business Process Management (BPM) to effectively generate a strong pipeline of leads ready for sales.We place high importance on obtaining accurate data and tailoring our scripts to suit target audiences, ensuring a personalized approach. By involving your sales and business development teams during the planning stages, our tele-sellers are well-informed about the information needed to succeed, thanks to our integrated BPM strategies. Along with customer acquisition, we also strive to establish sustainable relationships, aligned with the core principles of BPM.

Available as a pure-play contact center, complete digital and hybrid model, our telesales services, powered by BPM, include appointment setting, lead generation and qualification, inbound customer service, telemarketing for both B2C and B2B sectors, cross-selling and upselling, contact verification, and order processing. We understand that each business has unique needs, so we offer customized telesales and customer acquisition services, all managed through our robust Business Process Management framework. Equipped with advanced contact center technologies and infrastructure, we guarantee that your efforts to connect with potential customers will yield significant results.

Our Service

Benefits: Business Process Management(BPM) - Driven Excellence in Sales and Service

Streamline Customer Support Operations with Business Process Management (BPM)

Managing customer support volume can often impede productivity and result in workforce burn-out. At our company, we have harnessed Business Process Management (BPM) to revolutionize customer support operations and deliver exceptional results.

We have developed an accurate volume forecast system based on revenue growth using a robust forecasting and KPI process. Using AI-powered volume management and intelligent rostering, we can predict customer call volumes 72 hours in advance, streamlining resource allocation and optimizing efficiency.With our BPM approach, we deliver prompt and efficient service via a variety of channels, including voice and non-voice.

With 24/7 availability, our multilingual customer support teams deliver integrated customer experiences worldwide. We offer a variety of inbound, outbound, and digital support solutions, including toll-free services, technical support, order taking, chat support, and email support.Business Process Management creates a direct pathway to innovation that helps us provide new-age services such as self-service, anticipatory support, and responsive solutions. That way our customer support services redefine excellence, empowering businesses to elevate their customer satisfaction and drive sustainable growth.

Customer Support Services

Customer Support Benefits

Business Process Management(BPM) empowers our customer support services in several key areas: 

Operational profitability unmatched through Business Process Management (BPM)

At EOSGlobe, we understand that maintaining profitability and achieving sustainable growth requires efficient operations management. That’s why we provide complete Business Process Management (BPM) solutions and services to optimize workflows and drive success. Through strategic planning, automation, and our domain expertise, we help businesses leverage the right resources and technologies to design and implement efficient business process management. With our expertise in BPM, we streamline supply chains, enhance logistics, ensure quality product delivery, and provide accurate forecasting.

Additionally, our BPM solutions encompass back-office support and customer experience management, enabling businesses to run seamlessly. We help businesses streamline processes, optimize cost, and improve customer satisfaction by providing document processing, order processing, product content management, and billing support. By focusing on operational efficiency, change management, and resource optimization, we empower businesses with ongoing innovation.

Our Service

Our Benefits

Business Process Management (BPM): Enhancing Efficiency, Trust, and Revenue in Core Operations.

Effective Issue Resolution With Business Process Management Driven Technical Support

To ensure customers derive the best value from a product, it is crucial to have access to efficient technical support. Utilizing their specialized expertise and following standardized procedures, our dedicated technical support team applies Business Process Management principles to supervise and manage customer queries related to a product. This includes diagnosing and troubleshooting problem areas and devising effective solutions to resolve issues raised by customers. In cases where queries remain unresolved, our team employs robust escalation management techniques to provide comprehensive and expedited technical support to our valued customers.

Our Service

Our Benefits

Efficient Technical Support with Streamlined Business Process Management.

Manage Debt and Delinquency via Business Process Management (BPM)

Loan failure can be caused by a number of factors, including loss of income or a lack of intent to repay the loan. The majority of loans fail, however, due solely to mundane factors such as borrowers forgetting EMI dates or withdrawing cash to pay NBFCs. The lender-borrower dynamics would be severely affected if banks and financial institutions relied on collection agencies to recover debts. To manage delinquencies efficiently, lending institutions are turning to hassle-free and tech-driven approaches, including Business Process Management (BPM)-enabled automated debt collection.

EOSGlobe’s debt and delinquency collection platform automates the pre and post-delinquency cycles of debt and loan recovery processes. By utilizing conversational AI, multi-level IVR, and comprehensive customer support, financial institutions can improve customer outreach, debt collection, and enable repayment across email, SMS, RCS, WhatsApp, voicebots, and live agent support channels.

Our Service

Our Benefits

Making Impactful Business Process Management (BPM) Efforts for Debt and Delinquency Management 

Frequently Asked Questions

Business process management follows a process – from design, analysis, and improvement, to monitoring and optimization. With BPM solutions, companies can assemble information for timely analysis, immediate access, and improvement.

EOSGlobe’s innovative NextGen BPM solutions can help businesses improve their process lifecycle, automate their processes, and integrate analytics. Consequently, businesses grow in an agile and scalable manner.

Since each company’s requirements are unique, EOSGlobe handles a company’s problem statement in accordance with specific goals. Our NextGen BPM services offer a high degree of adaptability.

EOSGlobe’s NextGen BPM makes it possible to monitor systems and protect businesses from all types of fraud. With us, you can focus on improving profits and achieving better results.

EOSGlobe’s NextGen BPM makes it possible to monitor systems and protect businesses from all types of fraud. With us, you can focus on improving profits and achieving better results.

We'd love to hear about the current state of your business, and where you're headed.