E-Commerce

Your Customer's Journey, Mapped Out For You

Shopping experiences have changed dramatically in recent years. Today’s consumers have more options to choose from than ever before. To survive and thrive in a massively competitive marketplace, e-commerce businesses must be user-friendly, agile, and customer-centric.

Customer-centricity is essential as your customers are the driving force behind your e-commerce business’ success. They deserve the most effective assistance when contacting you with questions or concerns. Failure to provide excellent customer service may result in the loss of your customers’ loyalty.

This is where we come in. With EOSGlobe, you get a comprehensive suite of services that will help you grow your business while simultaneously building a loyal customer base.

EOSGlobe

Supply Chain Management

We understand the complexities of managing multiple products across multiple locations, suppliers, and customers. We also understand that an efficient supply chain management system is critical to success in today’s competitive market.

EOSGlobe provides companies with a seamless way to manage suppliers, vendors, logistics partners, and customers by utilizing smart contracts. Our tracking software allows us to ensure that products are delivered smoothly throughout their lifecycle.

Prospects and Web-Leads

The e-commerce sector requires quality services that can attract prospects and gather web-leads on a regular basis. Among the processes we automate are lead generation, tracking sales activity, and customer relationship management.

Order Processing

Increasing your business’ efficiency and reducing costs is what we do by processing orders on your behalf. Our experienced customer service representatives are available 24/7 to answer any questions or concerns of your customers during the ordering process.

Inventory Management And Demand Planning

Our inventory management system allows real-time tracking of inventory levels, allowing for accurate replenishment schedules. It will ensure that you’ll never run out of inventory or end up with too much stock in storage. Moreover, our demand planning tools help you identify high-potential products for different seasons and holidays to maximize your sales throughout the year.

Order Fulfilment Tracking & Tracing

With our fulfilment tracking-and-tracing service, customers can track their order from the moment they place it until it reaches its destination – even when delays arise due to weather conditions or other unforeseen circumstances (such as transport strikes).

Order Cancellation & Returns Processing

Ensure maximum customer retention and revenue with our e-commerce call center representatives, adept at handling return, exchange, and refund requests.

Customer Onboarding

Customer Onboarding is your company’s first opportunity to establish trust and credibility with a new customer.

The overall goal of customer onboarding is to reduce friction and increase conversions. This can be done by providing tools that help customers quickly find what they’re looking for. It also allows the customer to learn how to use your product or service, and sign up for additional services as needed.

EOSGlobe’s Customer Onboarding service allows you to create a custom account setup flow for each customer type. As a result, new users will enjoy a tailored experience when joining your site.

AMC Renewals

AMC Renewals is a solution that helps e-commerce businesses renew their domain names automatically. The service supports multiple domains at once and works with significant registrars.

AMC Renewals is integrated into e-commerce platforms and can automatically renew domain names via API or web hooks. In addition, you can utilize the provided integration code to automate the integration of your e-commerce platform with the solution.

Frequently Asked Questions

Increase Brand Loyalty By Capitalizing On Your Customer Experience With EOSGlobe