EOSGlobe’s debt collection Voice Bots enhance the automation of pre and post-delinquency cycles of debt and loan recovery processes that otherwise consume large amounts of time and resources. With this AI & NLP-based Voice Bot, banks and other financial institutions can personalize customer outreach, implement an effective debt collection process, and significantly improve the repayment experience for borrowers.
Customer - Centric
Collections
Optimize customer engagement and build positive, personalized interactions by identifying and analyzing their specific circumstances and preferences.
24/7 Recovery
Assistance
Utilize the CRM- integrated bot's pre and post- delinquency collection reminders to relentlessly pursue your debtors, saving you time and effort.
Multilingual Conversation Customization
Customized debt recovery reminder calls in different languages ensure borrower compliance without resorting to mundane non- payment excuses.
Bot to Human Agent
Hand-Over
The bot will transfer queries it cannot comprehend to a human agent with a proper message for a smooth customer experience.
Experience the convenience of Our Debt Collection Voice Bot
Debt Collection Voice Bot Advantage
Pay As You Collect
As part of our Voice Bot service, we send pre- and post-delinquency reminder calls to customers. During the latter stage, the borrower must promise to pay. Only when the repayment promise is fulfilled is the process deemed successful. Thus, you only pay as you collect, without any additional costs.
Effortless Usability
Our Voice Bots allow customers to interact with multi-level self-serve systems using voice communication rather than depending on legacy IVR options.
Seamless Customer Experience
Our humanized Voice Bots allow customers to get an immediate response to their queries and due reminders for debt collection.
Enables Modernization of Debt Collection Strategies
Maintain a healthy top line and take credit to the next level by nurturing customer relationships.
Multi-Platform Integration
Customer service platforms, CRMs, and knowledge management systems can be easily integrated with Voice Bots for a frictionless debt collection process.
