In today’s rapidly evolving world, business agility is key for a business to succeed. In fact, building a robust customer experience is just as critical as operational efficiency. That’s where EOSGlobe comes in. Committed to your success, we offer customized Next-Gen Business Process Management (BPM) solutions designed to meet your most pressing needs.
With our innovative NextGen BPM solutions including business process lifecycle management, customer lifecycle management, process automation, and analytics, your business can grow both in size and capability as well as enjoy significant efficiency benefits. EOSGlobe can help your business gain a competitive edge by aligning technology, resources, and supporting infrastructure.
While some organizations view Business Process Management as either technology or process, we look at it as a combination of people, process, and technology. Our comprehensive Business Process Management (BPM) stack offers telesales, customer support, operations management, technical support and collections services. As trusted partners, we have helped enable business process management for clients across the globe, including North America, Africa, Asia and Europe.
Our NextGen BPM solutions are highly customizable, precisely designed to meet your business’s unique needs. We take the time to understand your goals and craft solutions that drive you towards success.
Using business process management, we optimize your operations while prioritizing risk mitigation. We monitor your systems, protect against fraud, and ensure regulatory compliance, minimizing penalties and giving you peace of mind.
Our commitment to industry best practices makes your processes more reliable and cost-effective. With our NextGen BPM solutions, transparency and visibility are guaranteed, empowering your team to work efficiently and effectively.
Choose EOSGlobe’s NextGen Business Process Management Solutions, where our extensive experience, customization capabilities, security measures, and reliability come together to give your business the competitive edge it deserves.
Our telesales service utilizes streamlined procedures and scientific techniques, driven by Business Process Management (BPM) to effectively generate a strong pipeline of leads ready for sales.
We place high importance on obtaining accurate data and tailoring our scripts to suit target audiences, ensuring a personalized approach. By involving your sales and business development teams during the planning stages, our tele-sellers are well-informed about the information needed to succeed, thanks to our integrated BPM strategies. Along with customer acquisition, we also strive to establish sustainable relationships, aligned with the core principles of BPM.
Available as a pure-play contact center, complete digital and hybrid model, our telesales services, powered by BPM, include appointment setting, lead generation and qualification, inbound customer service, telemarketing for both B2C and B2B sectors, cross-selling and upselling, contact verification, and order processing. We understand that each business has unique needs, so we offer customized telesales and customer acquisition services, all managed through our robust Business Process Management framework. Equipped with advanced contact center technologies and infrastructure, we guarantee that your efforts to connect with potential customers will yield significant results.
Through our integrated Business Process Management approach, we manage appointment requests using an omni-channel strategy, ensuring seamless coordination between your team and potential customers. Experience how we go beyond setting appointments to creating valuable opportunities.
Our streamlined sales funnel identifies and filters qualified leads, optimizing the conversion process. Our trained team delivers value at every step, coordinating leads’ movement throughout the funnel for maximum efficiency.
Leveraging proven BPM strategies and our Intelligent Knowledge Portal, our agents enhance the sales cycle, increase customer value, and maximize interactions. Experience the power of Business Process Management in driving successful cross-selling and upselling efforts.
With cutting-edge investigative techniques and Business Process Management at the core, we efficiently track down individuals and verify their contact information. Uncover valuable leads and gain vital information, thanks to our advanced BPM-driven skip tracing capabilities.
Efficiently capture, process, and manage inbound sales orders through multiple channels. Our advanced Robotic Process Automation tool reduces labor costs, enhances customer retention, and ensures seamless order processing.
We adhere to ISO 9001:2015 standards, ensuring top-notch service quality. Our Business Process Management Oriented Quality Management platform enables continuous performance assessment, training, and improvement, enhancing your business KPIs.
Data protection is our priority. With end-to-end data encryption and regular security audits, we ensure the utmost security for your critical data.
Backed by over two decades of domain experience, our seasoned sales team excels in seamless process orchestration, surpassing sales targets, and driving sustainable growth, enabling business process management with ease.
Our flexible and agile operations are supported by BPM to seamlessly meet and scale according to your bandwidth requirements. Our infrastructure is ready to accommodate your expansion needs.
We take a consultative Business Process Management approach to understand your unique challenges and build a sales strategy tailored specifically to your needs. Experience the difference of our BPM-powered tailored services.
Business process management combines automation, flexible work modules, and efficient team management, to ensure on-time service delivery, reduce turnaround time and enhance customer satisfaction.
Digital transformation takes center stage in Business Process Management. That is why we leverage advanced digital technologies to transform your sales and service operations.
Managing customer support volume can often impede productivity and result in workforce burn-out. At our company, we have harnessed Business Process Management (BPM) to revolutionize customer support operations and deliver exceptional results.
We have developed an accurate volume forecast system based on revenue growth using a robust forecasting and KPI process. Using AI-powered volume management and intelligent rostering, we can predict customer call volumes 72 hours in advance, streamlining resource allocation and optimizing efficiency.
With our BPM approach, we deliver prompt and efficient service via a variety of channels, including voice and non-voice. With 24/7 availability, our multilingual customer support teams deliver integrated customer experiences worldwide. We offer a variety of inbound, outbound, and digital support solutions, including toll-free services, technical support, order taking, chat support, and email support.
Business Process Management creates a direct pathway to innovation that helps us provide new-age services such as self-service, anticipatory support, and responsive solutions. That way our customer support services redefine excellence, empowering businesses to elevate their customer satisfaction and drive sustainable growth.
Leveraging Business Process Management principles, we provide 24/7 support. Our inbound call center offers a comprehensive range of services including customer support, telephone answering, help desk assistance, toll-free services, chat support, and inquiry handling. Our approach integrates virtual assistants and automation to expedite sales and optimize costs, ensuring a complete 360-degree support experience for our clients.
Our outbound services encompass cold calling support, appointment scheduling, customer surveys, retention efforts, upselling/cross-selling, and telemarketing. By applying these strategies proactively, we engage with customers and enable business process management with precision and efficiency.
Our BPM-enabled customer management framework incorporates predefined Service Level Agreements (SLAs) to ensure the shortest average handling time (AHT) and facilitate timely escalation management. Through effective troubleshooting and a customer-centric approach, we enhance customer satisfaction and resolve issues promptly.
We manage databases, categorize potential customers, and track consumer activities to enhance loyalty. By leveraging business process management solutions, we introduce new technologies, skill sets, and metrics to build superior customer trust and strengthen relationships.
Our BPM-driven strategy prioritizes customer retention through quality assessment measures, ensuring high levels of satisfaction and reducing churn. By harnessing the power of big data analytics, we predict customer behavior and implement proactive retention strategies, promptly addressing grievances to foster long-term loyalty.
Our post-sale customer support establishes the value proposition of your products or services among customers. NextGen BPM hinges on valuable insights gained from support interactions. Using advanced data analytics tools, we enable informed decision-making and ensure enduring customer satisfaction.
At our organization, customer escalations are handled with the utmost care and precision. Leveraging business process management to carefully analyze and address complaints helps prevent communication breakdowns and ensure efficient and effective resolution of customer concerns.
At EOSGlobe, we understand that maintaining profitability and achieving sustainable growth requires efficient operations management. That’s why we provide complete Business Process Management (BPM) solutions and services to optimize workflows and drive success. Through strategic planning, automation, and our domain expertise, we help businesses leverage the right resources and technologies to design and implement efficient business process management. With our expertise in BPM, we streamline supply chains, enhance logistics, ensure quality product delivery, and provide accurate forecasting.
Additionally, our BPM solutions encompass back-office support and customer experience management, enabling businesses to run seamlessly. We help businesses streamline processes, optimize cost, and improve customer satisfaction by providing document processing, order processing, product content management, and billing support. By focusing on operational efficiency, change management, and resource optimization, we empower businesses with ongoing innovation.
Our BPM-driven strategy prioritizes customer retention through quality assessment measures, ensuring high levels of satisfaction and reducing churn. By harnessing the power of big data analytics, we predict customer behavior and implement proactive retention strategies, promptly addressing grievances to foster long-term loyalty.
Our post-sale customer support establishes the value proposition of your products or services among customers. NextGen BPM hinges on valuable insights gained from support interactions. Using advanced data analytics tools, we enable informed decision-making and ensure enduring customer satisfaction.
At our organization, customer escalations are handled with the utmost care and precision. Leveraging business process management to carefully analyze and address complaints helps prevent communication breakdowns and ensure efficient and effective resolution of customer concerns.
Loan failure can be caused by a number of factors, including loss of income or a lack of intent to repay the loan. The majority of loans fail, however, due solely to mundane factors such as borrowers forgetting EMI dates or withdrawing cash to pay NBFCs. The lender-borrower dynamics would be severely affected if banks and financial institutions relied on collection agencies to recover debts. To manage delinquencies efficiently, lending institutions are turning to hassle-free and tech-driven approaches, including Business Process Management (BPM)-enabled automated debt collection.
EOSGlobe’s debt and delinquency collection platform automates the pre and post-delinquency cycles of debt and loan recovery processes. By utilizing conversational AI, multi-level IVR, and comprehensive customer support, financial institutions can improve customer outreach, debt collection, and enable repayment across email, SMS, RCS, WhatsApp, voicebots, and live agent support channels.
