Trusted BPO Services in Mumbai

From customer support to back-office transaction processing, EOSGlobe offers reliable BPO services in Mumbai with over two decades of proven experience.

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Top BPO Services in Mumbai

EOSGlobe provides full-spectrum BPO services in Mumbai, helping organizations simplify operations, improve response times, and reduce internal workload. Our offerings cover everything from customer care and sales outreach to back-office support, collections, and knowledge-driven process execution (KPO).

We work with businesses of all sizes, from fast-paced startups to global enterprises, delivering flexible and process-aligned solutions. Our goal isn’t just to take work off your plate. It’s to create systems that are agile, scalable, and designed to keep your business ahead.

What Makes Our BPO Services in Mumbai Different

With 20+ years of operational expertise, EOSGlobe builds efficient, compliance-ready processes that free up your time and resources.

Business-Specific Customization

Our BPO services in Mumbai are built around your needs, no generic setups, just solutions that fit how you work.

Strong Compliance and Controls

We help businesses stay audit-ready, minimize risk, and ensure every process is aligned with regulatory requirements.

Clear Insights, Consistent Delivery

With real-time reporting, transparent workflows, and predictable outcomes, you always know where things stand.

Backed by Experience

Recognized as one of the best BPO companies in Mumbai, we bring deep industry knowledge and cross-domain expertise.

Inbound BPO Services in Mumbai

We provide responsive, people-first support across channels, designed to resolve, reassure, and retain.

Multi-Channel Customer SupportEngage customers across phone, email, chat, and social media.
Order & Logistics SupportKeep customers informed about order status, delivery, and returns.
Technical HelpdeskResolve product or platform-related issues quickly and clearly.
Churn Prevention SupportIdentify at-risk customers and offer solutions that rebuild trust.
After-Hours Support CoverageStay available to customers even outside your business hours.

Outbound BPO Services in Mumbai

Our agents are trained to build interest, gather insight, and drive conversions—without sounding scripted.

Sales Lead GenerationIdentify potential customers who are more likely to convert.
Cold Calling & Product PromotionsPromote offerings with tailored scripts and relevant messaging.
Customer Surveys & Feedback CollectionUnderstand what’s working and where to improve.
Win-Back & Loyalty CampaignsRe-engage past customers with value-driven communication.
Appointment Booking & Follow-UpsFill your pipeline with confirmed, ready-to-talk leads.

Back Office BPO Services in Mumbai

We handle your time-consuming backend tasks so your teams can focus on high-value work.

Accurate Data Entry & UpdatesMaintain clean and organized records across systems.
Transactional SupportManage payment processing, verifications, and reconciliations.
Payroll Assistance & HR TasksAdminister salaries, benefits, and employee documentation.
Digital Document HandlingConvert paper files into structured, easily retrievable formats.
Stock & Order Processing SupportEnsure your inventory and order workflows stay on track.

Collections BPO Services in Mumbai

EOSGlobe offers polite, persistent follow-ups that recover revenue while maintaining a positive brand image.

Proactive Payment RemindersReach out before dues become overdue.
Tracing & Contact ConfirmationUse verified methods to find and reach the right party.
Handling Payment DisputesMediate concerns and close outstanding cases professionally.
EMI Plans & Flexible SettlementsOffer realistic repayment options that suit both sides.
Regulated Recovery ProcessesEnsure every collection is conducted with full legal and data compliance.

Your Search for BPO Services in Mumbai Ends Here

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Frequently Asked Questions

BPO services in Mumbai include customer care, outbound sales, back-office operations, collections, technical support, and KPO functions.

EOSGlobe is considered one of the best BPO companies in Mumbai, known for its flexibility, domain expertise, and consistent delivery.

Mumbai is a hub for skilled talent and robust infrastructure, making it an ideal location for reliable and cost-effective BPO services.

Yes, many BPO providers in Mumbai, including EOSGlobe, offer customized solutions tailored for industries like BFSI, ecommerce, healthcare, and more.

Absolutely. BPO services in Mumbai cover both voice-based support (calls, chats) and non-voice processes like data entry, payroll, and transaction processing. 

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