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Trainer / Senior Trainer

Location: Mumbai

Job Summary:

Responsibilities:

  • Conduct new hire training and process training
  • Sales training into banking or insurance
  • Conduct NHT and refresher training
  • TNA and TNI sessions.
  • Should complete monthly cyclic activities including fresher training, monthly tests and call monitoring
  • Sensitize to training needs / understand learning requirements
  • Liaison with the Quality and Operations to identify, screen and execute process improvement plans
  • Ability to execute training tasks / assignment on short notice
  • Interested to deliver and contribute towards process improvement

Eligibility:

  • Minimum of 2 years’ experience within BPO
  • Experience into sales or insurance training (banking ).
  • Should be excellent in written and verbal communication with good knowledge of MS-Excel
  • Strong command in English is needed.

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