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Trainer / Senior Trainer

Location: Thane, Bangalore

Job Summary:

Responsibilities:

Conduct sales process and product training for new joiners and existing employees.
Develop training modules, sales scripts, and learning materials tailored to business needs.
Coach agents on effective communication, objection handling, negotiation, and closing techniques.
Monitor and evaluate agents’ performance through call audits, role plays, and feedback sessions.
Collaborate with operations, quality, and HR teams to identify training needs and performance gaps.
Track and report training effectiveness using KPIs such as conversion rate, AHT, and quality scores.
Maintain an engaging and motivating learning environment.
Stay updated on industry trends, competitor products, and new sales strategies.

Eligibility:

Excellent communication and presentation skills.
Strong understanding of BPO sales process (voice/inbound/outbound).
Ability to motivate and manage diverse learners.
Proficient in MS Office and LMS tools.
Analytical mindset for tracking performance metrics.
Creative approach to developing interactive training content.

Qualifications:

HSC / Graduate

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