4 HR Trends and Priorities for 2024
Share As we approach the end of the year, it’s time to reflect on what shaped our workplaces and plan for what lies ahead. The headlines have been filled with stories of significant layoffs, especially in the tech world, leaving employees feeling uncertain about their work environments. Another prevalent theme this year was the push […]
5 Customer Service Trends to Watch in 2024
Share From ancient customer complaints etched on clay tablets to the personalized support services available today, customer service has taken a long and arduous journey. Despite the technological leaps and shifts in communication channels, the essence of excellent customer service remains the same – empathy and an unwavering commitment to delivering the best customer experiences. […]
In-house HR VS HR Outsourcing: Why Human Resource Outsourcing is the Right Solution for Your Business
Share Human Resources is a crucial component of any organization, responsible for managing the most valuable asset – its people. The evolving nature of work, coupled with technological advancements and global connectivity, has sparked a profound discussion on the right approach to handling human resource functions. This debate revolves around the choice between establishing an […]
Unpacking the Transformative Benefits of Human Resource Outsourcing
Share The day of an in-house HR manager at an SMB is a relentless cycle of multitasking and firefighting. Mornings kick off with a barrage of emails, followed by the constant stream of employee inquiries, payroll processing, and compliance documentation. Recruitment efforts demand attention, interviews, and the tedious task of sifting through resumes. Employee relations […]
Navigating Evolving Healthcare Landscape with BPM
Share The healthcare industry is in the midst of a major transformation. Patients are no longer content with merely receiving passive care; they now expect a higher level of engagement and personalized services from their healthcare providers. In the past, patients would have received standard treatment plans and periodic check-ups. The focus was on the […]
BPM for Banking: Empowering Banks with Better CX and Personalization
Share In the not-so-distant past, a visit to a bank involved long lines, mountains of paperwork, and limited options for managing your finances. Today, the banking landscape has undergone a remarkable transformation, thanks to technology and evolving customer expectations. The comparison between the banking experience of yesteryears and the modern era is like night and […]
Green BPM: Paving the Way Towards a Sustainable Enterprise
Share As we approach COP28, the pursuit of sustainability and transition to a net-zero enterprise is slowly taking precedence for enterprises all over the world. They are trying to achieve a balance between minimizing their environmental impact and maximizing efficiency. Organizations are actively investing in tools and technologies that will enable them to reduce their […]
Harnessing the Power of BPM to Improve Manufacturing Agility
Share Manufacturers face constant pressure to adapt to changing market conditions, meet customer demands, and comply with evolving regulatory requirements. To thrive in this dynamic environment, manufacturing companies need to be agile, responsive, and efficient. They need to explore innovative strategies to enhance their operations and foster sustainable growth. Embracing Business Process Management (BPM) can […]
DEI in the Workplace: 7 Best Practices for Cultivating Diversity and Inclusion
Share Changing societal values, shifting workforce demographics, and technological advances have transformed the world of work. Navigating this changing landscape of work is no small feat, particularly when attracting and retaining top talent. While attracting the best minds is just the beginning, the challenge also extends to retaining them. A key facet of staff retention […]
The BPM Approach on Balancing Personalization and Privacy without Compromising Customer Experience
Share The dawn of the digital age has ushered in the powerful concept of Personalization. Customers today expect businesses to design personalized experiences for them. A PwC survey revealed that 82% of consumers are willing to share some type of personal data for a better customer experience. But they don’t want brands to get too […]