A Synergy for success: Importance of aligning Customer Experience with Business Process Management (BPM)
Share In today’s fast-paced business landscape, providing a positive customer experience has become a critical component of any successful business strategy. PwC reports that 73% of consumers consider their experience with a brand to significantly shape their purchasing decisions. Despite the clear correlation between the two, many businesses overlook the value of customer experience in […]
Predictive vs Prescriptive Analytics for Business Process Management: Maximizing Efficiency and Profits
Share In today’s business landscape, optimization is the key to success. Business process management (BPM) has emerged as a powerful tool to help businesses optimize their processes. There are two main types of BPM: predictive and prescriptive, based on predictive analytics and prescriptive analytics, respectively. Predictive BPM uses historical data and analytics to predict future […]
The Right Way to Outsourcing Back-Office Operations: Navigating Vulnerabilities
Share “Skill” and “cost” – a need for which sparked what is now understood to be the genesis of outsourcing as a business strategy. The 1980s-90s of the business world witnessed many competitive benefits soon thereafter. However, there was a common consensus that core competencies should be handled on the home ground. That changed when […]
The role of AI-Integrated BPMS Solutions in Driving Business Success
Share As workflows grow complex, businesses need a comprehensive end-to-end solution that can easily streamline processes to get optimum results. The objective of a modern business process management system (BPMS) is just that. In fact, Forrester’s research with their clients employing BPM shows that BPM projects increase productivity by 30-50%. A comprehensive BPMS comprises various BPM tools, each used for a particular […]
How should you take advantage of BPO for Banking & Financial Services?
Share Since banking and finance industry is shifting its approach from conventional to digital, various organizations have been going through multiple challenges, such as making the transformation smoother, managing risks, saving costs, and more. What if your organization’s day-to-day functions get outsourced and processed in a better way? Availing of banking BPO services can be […]
Top 8 Useful Digitalization Trends in the BPM Industry for 2023
Share Automation is the democratizer of BPM industry. Business Process Management (BPM), blended with a cutting-edge automation technology, plays a significant role in ensuring companies open the doors for much larger audience that can avail their products and services. Digitalization can bring significant benefits to the BPM industry by improving efficiency, reducing errors, and increasing […]
Key Benefits of Back Office Support During Peak Holiday Season
Share With the surge in customer demands, there is an urge to fulfill customer satisfaction during holidays. By bringing a stellar back office support to your organization, you can satisfy customer needs by at least 50%. Moreover, in order to get firm assistance for your day-to-day business operations, you need to have an innovative and […]
B2B Market, Holiday Season & Omnichannel Strategy
Share There is a consistent, noticeable shift in the customer expectations of B2B enterprises. This has empowered B2B companies to offer personalized and tech-oriented solutions. Since the holiday season is on a roll, implementing a solid omnichannel strategy will retain an average of 82% of their clients. Moreover, the companies would likely go with the same […]