Top 8 Useful Digitalization Trends in the BPM Industry for 2023


Automation is the democratizer of BPM industry. Business Process Management (BPM), blended with a cutting-edge automation technology, plays a significant role in ensuring companies open the doors for much larger audience that can avail their products and services.  

Digitalization can bring significant benefits to the BPM industry by improving efficiency, reducing errors, and increasing the speed of processes, while also enabling companies to gather and analyze data on their processes, which can be used to make informed decisions and identify areas for improvement. 

Here are a few key digitalization trends, along with their advantages that BPM outsourcing companies should look for the year 2023.

Trend #1: AI Bots to drive automation in digital platforms

AI bots drive automation in digital platforms by providing users with automated assistance and performing tasks that would otherwise require human intervention, like customer service, data entry, and content moderation.  

Additionally, BPM outsourcing use AI bots to optimize and improve the user experience on digital platforms by providing personalized recommendations, predicting user behavior, and automating routine tasks. 

Trend #2: Adaptive Case Management to reduce complexity in BPM outsourcing

By using ACM, organizations can better manage the complexity of BPM outsourcing by giving process managers the flexibility to adapt to changing business needs and situations. ACM can help to reduce the complexity of BPM outsourcing by providing tools and techniques to better manage unstructured and unpredictable workflows.  

BPM outsourcing include things like providing a visual representation of the process in their services, allowing for real-time monitoring and tracking of cases, and providing decision support tools to help managers make informed decisions. 

Know more: B2B Market, Holiday Season & Omnichannel Strategy 

Trend #3: Increased demand for low-code systems in digital solutions

Low-code systems are software platforms that allow users to create and deploy applications without the need for extensive programming knowledge. The increased demand for low-code systems in digital solutions attributes to speed, efficiency, accessibility, scalability, cost-effectiveness, and agile development. 

Trend #4: Rise in workforce collaboration

The rise in workforce collaboration is important for a number of reasons, including: 

  • Increased Productivity¬†

Allows for the sharing of ideas and resources, which can lead to increased productivity and better decision making. 

  • Improved Communication¬†

Helps improve communication between team members and departments, which can lead to a more efficient and effective workflow. 

  • Increased Innovation¬†

Fosters a culture of innovation by encouraging the sharing of ideas and perspectives, leading to the generation of new and creative solutions. 

  • Better Problem-Solving¬†

Allows for the pooling of different skills and expertise, making it easier to solve complex problems and address challenges. 

  • Greater Employee Engagement¬†

Increases employee engagement by giving them a sense of ownership and investment in the company’s success.¬†

  • Better Adaptation to Change¬†

Enables the team to adapt to change faster and more effectively, by leveraging the collective intelligence and expertise of the team. 

  • Greater Flexibility¬†

Makes it easier for teams to work remotely, or in different locations, by providing tools and platforms that allow for remote collaboration and communication. 

Trend #5: Real-time monitoring during digitalization

Real-time monitoring provides organizations with the ability to track and analyze the performance of their digital systems and processes in real-time, which can help to improve efficiency, identify opportunities for optimization, enhance customer experience, manage risks, and improve decision-making. 

BPM outsourcing experts avoid redesigning projects and immediately incorporate changes with the help of advanced digital solutions. Predictive process monitoring is emerging, making businesses to correct the detected issues in a shorter span of time.  

Trend #6: Focus on customer while proving BPM services

Focusing on the customer is vital in providing Business Process Management (BPM) services because it ensures that the processes being managed align with the customer’s needs and goals. By understanding the customer’s requirements and pain points, BPM services can be tailored to improve their overall experience and satisfaction.¬†¬†

In addition, by continuously monitoring and gathering feedback from the customer, BPM services can be continuously improved to better meet their evolving needs. Ultimately, a customer-centric approach to BPM services leads to increased customer loyalty and retention. 

Learn more: Key Benefits of Back Office Support During Peak Holiday Season 

Trend #7: Adopting sustainable processes in digital solutions

Adopting sustainable processes helps reduce environmental impact of technology and ensure that it is used in a responsible and efficient way. This includes minimizing energy consumption, reducing waste and pollution, and promoting the use of renewable energy sources.  

Sustainable digital solutions, provided by a renowned BPO outsourcing service provider, can help improve the overall efficiency and effectiveness of technology, leading to cost savings for businesses and individuals. Additionally, it is also important for social and ethical reasons as it helps to promote equity and access to technology for all. 

Trend #8: Process analytics to become a more reliable source

Process analytics is a powerful tool that can help organizations become a more reliable source by providing insights into the performance and efficiency of their processes. By analyzing data from various sources, process analytics can help organizations identify bottlenecks, inefficiencies, and areas for improvement in their processes.  

This can lead to more efficient and effective operations, reducing costs and increasing productivity. Additionally, process analytics can also help organizations to identify and mitigate risks, by identifying potential issues before they become problems. Furthermore, it can also help organizations to achieve compliance with industry standards and regulations. 

In a Nutshell

These trends are going to lead the way in the second wave (the first wave took place post pandemic) of digitalization. These digitalization trends include the use of digital technologies to improve transparency, efficiency, and customer-client engagement.  

The scope of digitalization trends includes a wide range of areas such as business, education, healthcare, entertainment, and government. Digitalization nurtures digital platforms to improve operations, boost CX, modify online learning digital tools, increase the use of streaming services across varied social media platforms to consume content, and lots more.  

The time is now to get acquainted with the above-mentioned trends and follow the same to drive your BPM outsourcing services towards a successful digitization journey. 

EOSGlobe is leading business process management organization that strives to provide high quality services focusing on exceptional customer experience and digital technological innovation. EOSGlobe is committed to become a value-driven organization with the highest standard services to their customers. With an exceptional team having rich domain expertise and robust digital solutions, helps businesses to transform their futuristic goals into reality. It aims for strategic partnerships with its global clientele to build a culture of innovation and business transformation at cost effective rates and with more productivity.

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