AI + Digital Transformation = A Better Customer Experience

Digital transformation is at the forefront of the insurance industry’s evolution. Moreover, Artificial Intelligence (AI) is enabling insurers to make smarter decisions and provide customers with tailored and effective services. Big data analytics is also helping insurance companies identify new business opportunities.

This has resulted in challenges for traditional insurers in terms of product innovation and customer satisfaction. Despite investing in technology, some insurers still struggle with outdated systems and processes.

This is where we come in. EOSGlobe is constantly looking for ways to improve your customer experience and simplify processes so you can do what matters most – scaling up your business. As part of our partnership with insurance companies, we provide cutting-edge technologies including AI and data analytics tool sets, allowing them to modernize legacy systems and enhance customer experience.


24/7 X 365 Customer Services

EOSGlobe is your one-stop solution for all CRM activities, including marketing automation, lead generation, lead nurturing, sales automation, service management, and support automation.

End-To-End CX

We support your business by providing a holistic view of the customer journey across all touchpoints, from acquisition to retention. Our solution streamlines customer engagement by providing companies with real-time insights into their customers’ most pressing needs.

Aggregator Channel Helpline

Our Aggregator Channel Helpline lets you manage several channels like telemarketing, social media, and more through a single platform by creating different groups corresponding to the different channels. Furthermore, each group can be assigned its own contact list, so you can better manage your contacts.

Upsell and Cross-sell

By helping you cross-sell and up-sell to your existing customers, we encourage you to rethink customer experience and increase revenue. This will improve your reputation and goodwill with your existing customers.

Personalized Multi-Channel Engagement

We help you reduce churn rates by delivering personalized experiences across all channels – web, mobile apps, email, and SMS campaigns – ultimately increasing customer lifetime value.

Back Office Services

With our back office services, you can manage settlements, clearances, record maintenance, regulatory compliance, and accounting. Additionally, these services can facilitate your staff’s performance of their client-facing duties.

 There are several sub-services that fall under Back Office services:

  • E-catalog management
  • Data mining
  • Data entry
  • Form processing services
  • Data conversion services
  • PDF conversion services
  • Data capture services
  • OCR services
  • Data extraction services
  • Data cleansing services
  • Data management
  • Policy verification & validation
  • Policy changes

Analytics Solutions

Analytics can be beneficial to businesses on several levels. From providing insights into customer behavior and preferences to helping you make better decisions about their marketing and sales efforts, our analytics solutions can help improve your bottom line.

Analytics can enable businesses to:

  • Understand how customers interact with them. This allows them to customize experiences that meet their needs better.
  • Attain a thorough understanding of the way different groups of customers (e.g., age groups) engage with them. Companies can tailor experiences based on the preferences and needs of each group.
  •  Analyze customer behavior trends and patterns to identify potential opportunities for growth. As a result, companies can discover markets or demographic segments that they may not have known existed before. 

Frequently Asked Questions

We'd love to hear about the current state of your business, and where you're headed.

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