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MIS Manager  

Location: Thane

Job Description

The primary responsibility of a MIS Maneger is to address Worked on Critical Project Management VOC (Voice of Customer) Organized and shared yearly  reports with senior management which demonstrates scores given by the customers. Analyze and  prepared yearly decks showing Promoters and Detractors and also area of improvements.

Requirement :

  • Develop and drive agenda for reporting,
  • Perform data analysis for generating reports on periodic basis
  • Assured that team is sending accurate and effective daily/weekly/monthly reports to client andoperations team by putting maker and checker process in place 
  • Worked on financials data and prepared invoice reports for client and process
  • Lead invoice calls conducted with client and senior management on weekly and monthly basis
  • Prepared daily dashboard for operations and senior management with all KPIs (SLA, OLA, AHT,
  • Shrinkage & Absenteeism, Productivity, Occupancy, CSAT, Login Hours, Staff time, Quality metrics, FCR, Headcount data, SPAN etc.)  
  • Developed and prepared MBR/WBR/QBR PPT deck for clients & senior management. Lead  MBR/WBR/QBR calls which displays overall operations performance and action plans  
  • Analyze operations performance data to identify trends, patterns, and opportunities for  improvement. Shared High vs Low performance reports with operations team to improve  productivity  
  • Worked on Capacity planning and conducted weekly call with Operations, Training & Recruitment team  
  • Preparing MOM and Action Items and follow up on the same to make sure that all Action Items are completed respectively  
  • Prepared and shared monthly scorecard for all employees which shows their ranking &  performance 
  • Prepared & maintained incentives & overtime reports  
  • Coordinating with various teams, clients, operations for any new requirements  
  • Automating reports by using Advance formulas to help reduce time in preparing the reports  
  • Prepared and maintained SOPs for all reporting  
  • Supervise and motivate MIS team to work collectively and efficiently  
  • Team Management  
  • Plan and manage upgrades of hardware and software systems  
  • Ensure data security and compliance with relevant regulations and policies  

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