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Associate Director/ Director of Operations - Bangalore

Location: Bangalore

Job Summary:

 

The Opportunity | Associate Director/ Director of Operations – Health insurance

In this role, you will engage in the market as an industry expert focused on helping us continue building our presence within Travel Operations.

A key objective is to identify and evaluate partnerships. Knowing the current market and trends to approach prospects. You will be tactical and thoughtful, engaging potential clients with their organization’s long-term strategy and operations in mind. This can only be done effectively by having that intimate knowledge and experience in the Operations & Insurance space.

Must be From Banking,  Insurance outbound  sales background

As a Director, Operations –Health Insurance, Your Role Will Include…

  • Manage multiples projects and accounts within insurance domain.
  • Have managed more than 500 ftes across different geographies.
  • Implement company-wide management-approved strategies.
  • Align with stakeholders to make decisions for operational activities and set strategic goals.
  • Plan and monitor the day-to-day running of the business to ensure smooth progress.
  • Supervise staff from different departments and provide constructive feedback.
  • Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements.
  • Oversee customer support processes and organize them to enhance customer satisfaction.
  • Review financial information and adjust operational budgets to promote profitability.
  • Revise and formulate policies and promote their implementation.
  • Evaluate overall performance by gathering, analyzing, and interpreting data and metrics.
  • Perform follow-ups with corporate clients and create a close relationship with high-level decision-makers to create new business opportunities.
  • Ensure the processes of continuous improvement, proposing outside-the-box solutions.
  • Establishes quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
  • Reviews, analyses and evaluates business procedures.
  • Implements policies and procedures that will improve day-to-day operations.
  • Ensures work environments are adequate and safe.
  • Oversees manufacturing, purchasing, and sales departments, ensuring each is reaching goals set by departmental and company leadership.
  • Plans directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of sales in each division to achieve financial objectives.
  • Communicates and explains new directives, policies, or procedures to managers; for significant changes, meets with entire operations staff to explain differences, answer questions, and maintain morale.
  • Improves customer service and satisfaction through policy and procedural changes.
  • Leads coordination and integration of efforts among operations, engineering, technology, and customer service divisions to produce smoother workflow and more cost-effective business processes.
  • Projects a positive image of the organization to employees, customers, industry, and community.
  • Performs other related duties as assigned.

Qualifications:

  • Bachelor’s degree or above preferred.
  • 10+ years of experience in Insurance sales industry.
  • 10+ years of BPO (Contact Center, Outsourcing) experience with domain expertise in Health insurance.
  • Experience managing projects of 500+ FTE.
  • Proven experience as Director of Operations or equivalent position.
  • Experience in managing financials: budget, margins, and P&L.
  • Strong negotiation and business management skills.
  • Analytical thinking, proactive attitude, strong written and oral communication skills.
  • Must have extensive experience selling to and presenting to the highest-level decision-makers (C-level Executives).
  • Excellent interpersonal skills and teamwork mindset.
  • Must be highly detail-oriented, productive, accountable, and work under tight deadlines when needed.
  • Excellent organizational and leadership abilities.
  • Working knowledge of data analysis and performance/operation metrics.

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