Be a Part of Our Growth Story

The Quality Analyst is responsible for evaluating and ensuring the quality of the retention process, identifying areas for improvement, and implementing strategies to enhance sales performance and customer satisfaction. This role involves monitoring outbound retention calls, analyzing sales data, and providing feedback and training to the team.

Key Responsibilities:

Quality Monitoring:

• Monitor and evaluate outbound sales calls to ensure adherence to company policies and quality standards.
• Conduct regular audits of sales processes and transactions.
• Identify gaps in the sales process and recommend corrective actions.

Data Analysis:

• Analyze sales data to identify trends, patterns, and areas for improvement.
• Prepare detailed reports on sales performance and quality metrics.
• Utilize data to provide actionable insights to the management.