Reinvent business performance with a strategic approach to optimizing operations with business process outsourcing.
Being able to create value in the face of disruptions is vital for a business to succeed. Business leaders need to rethink operations to become more agile and adapt to the significant disruptions in business process functions like sales, customer support, HR, finance, supply chain, procurement, marketing, banking, finance, and more.
EOSGlobe NextGen BPO services have been designed for you to meet your current as well as future business needs and help your business become more resilient. We look at Business Process Outsourcing as not just a technology or a process but as a combination of three vital pillars of BPO – people, process, and technology. We have formed partnerships across the globe and transformed businesses in Asia, Africa, Europe, and North America.
Our end-to-end Business Process Outsourcing stack includes telesales, customer support, operations management, technical support, and collections services. We help enterprises expand and achieve their strategic objectives through innovative solutions in process lifecycle management, customer lifecycle management, process automation, and analytics.
Elevate Your Business with our NextGen Business Process Outsourcing Solutions. Our BPO services can give your business a distinctive edge through our tailor-made solutions, cutting-edge security protocols, and robust business solutions.
Our NextGen BPO services are not only highly customizable but also precisely tailored to fit your unique business needs. We go above and beyond to understand your goals, ensuring we create solutions that empower you on your journey to success.
Harnessing the power of business process outsourcing, we supercharge your business operations to maximize efficiency and safeguard against risks. Our BPO services involve robust fraud protection measures and ensure adherence to regulatory requirements.
Our NextGen BPO services are designed to make your business processes more reliable and cost-effective while ensuring process transparency and visibility. With the game-changing potential of BPO services, we help your team maximize efficiency and effectiveness like never before.
Customer loyalty and satisfaction skyrocket when customer queries are solved quickly and efficiently. Your customer support operations are at the forefront in dealing with customers and ensuring a positive experience. We have harnessed Business Process Outsourcing to transform your customer service and achieve outstanding outcomes. Our experienced agents have designed a call volume forecast system based on revenue growth. Leveraging AI-powered volume management and intelligent rostering, we can predict when the customer call volumes will go up 72 hours in advance.
Our Business Process Outsourcing – BPO-enabled approach enables us to provide prompt and efficient service through various communication channels. We deliver a comprehensive range of inbound, outbound, and digital support solutions including toll-free call services, technical support, chat support, and email assistance.
Embracing Business Process Outsourcing will revolutionize your business through cutting-edge services like self-service options, anticipatory support, and responsive solutions. With 24/7 availability, multilingual support, and global services, our EOSGlobe BPO services redefine excellence in customer service while driving sustainable business growth.
At EOSGlobe, we recognize the critical role of operations management in achieving sustained profitability and growth. We specialize in offering comprehensive Business Process Outsourcing solutions and services to optimize your workflows and drive success.
Our approach is grounded in strategic planning, automation, and deep domain expertise. We assist businesses in effectively leveraging their resources and cutting-edge technologies to implement efficient BPO strategies. Our expertise in BPO extends to streamlining supply chains, optimizing logistics, and providing accurate forecasting.
Furthermore, our BPO solutions include essential areas such as back-office support and customer experience management. We also help businesses enhance customer satisfaction through services like document processing, order processing, product content management, and billing support. Our tailored BPO services focused on operational efficiency, change management, and resource optimization empower businesses to achieve operational excellence.
We provide access to prompt and efficient technical support so that your customers can derive maximum value from your products. Our dedicated team, armed with expertise and experience and following standardized procedures, leverages the Business Process Outsourcing principles to oversee and address customer inquiries related to your products.
This encompasses diagnosing and troubleshooting issues, as well as crafting effective solutions to resolve customer concerns. In situations where the question persists, our team employs robust escalation management techniques to deliver comprehensive and expedited technical support.
Factors like loss of income or lack of borrower intent to repay can lead to loan defaults. However, a significant proportion of loan failures stem from everyday issues like borrowers forgetting EMI deadlines or cash withdrawals to meet NBFC payments. Dependence on collection agencies for debt recovery could disrupt the lender-borrower relationship. To manage delinquencies, lending institutions are increasingly adopting hassle-free and technology-driven approaches, like Business Process Outsourcing (BPO)-enabled automated debt collection.
We offer a comprehensive debt and delinquency collection platform that automates both the pre and post-delinquency phases of debt and loan recovery processes. Leveraging conversational AI and multi-level IVR, NBFCs can enhance customer outreach, streamline debt collection, and facilitate repayment through email, SMS, WhatsApp, RCS, Voicebots, and live agent support channels.
