In a recent webinar by the Everest Group, a consulting firm specializing in strategic IT, business services, and engineering sectors, the focus was on the top global locations for IT-BPM services. The findings were illuminating. The Asia Pacific region, home to some of the world’s fastest-growing economies, continues to dominate the global services landscape. Remarkably, the region accounts for over 60% of the global headcount and more than half of the center setups in 2022, bolstering its position as the leading hub for IT-BPM services.
Amid global market fluctuations and the transformative impacts of emerging technologies, there has been a noticeable decline in talent demand in various parts of the world. Regions such as EMEA (Europe, Middle East, and Africa) and Latin America have witnessed a particularly significant decline. Yet, in the face of these shifting sands, the Asia Pacific region remains a beacon of stability, its resilience and adaptability shining through.
Looking ahead, while challenges may arise, I am confident that India’s IT-BPM sector will continue to thrive. Its strategic positioning, underpinned by a robust talent pool, advanced technological capabilities, and a supportive regulatory environment, will ensure that India remains at the forefront of the global IT-BPM landscape in the years to come. It’s indeed an exciting time to be a part of this dynamic and vibrant sector.