India: The Undisputed Champion in the IT-BPM Global Services Arena


In the fast-paced, technology-driven world of information technology and business process management (IT-BPM), global organizations continuously seek the perfect geographical locations for their operations. Navigating this dynamic landscape requires a keen understanding of the global workforce, technological advancements, and geopolitical influences. Among the potential destinations, one country has persistently emerged as a preferred choice for global corporations: India.

In a recent webinar by the Everest Group, a consulting firm specializing in strategic IT, business services, and engineering sectors, the focus was on the top global locations for IT-BPM services. The findings were illuminating. The Asia Pacific region, home to some of the world’s fastest-growing economies, continues to dominate the global services landscape. Remarkably, the region accounts for over 60% of the global headcount and more than half of the center setups in 2022, bolstering its position as the leading hub for IT-BPM services.


Amid global market fluctuations and the transformative impacts of emerging technologies, there has been a noticeable decline in talent demand in various parts of the world. Regions such as EMEA (Europe, Middle East, and Africa) and Latin America have witnessed a particularly significant decline. Yet, in the face of these shifting sands, the Asia Pacific region remains a beacon of stability, its resilience and adaptability shining through.


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Within this resilient region, India particularly stands tall as a preferred destination for new center setups. This preference isn’t a fleeting trend or a coincidence. For the past three years, India has consistently held the top spot, demonstrating the enduring trust that global corporations place in India’s vast capabilities and potential in the IT-BPM space.

One crucial reason for this trust lies in India’s steady and moderate increase in talent demand, even as other countries grapple with declining trends. Indian cities, both Tier 1 and Tier 2, are becoming hotbeds of technological innovation, attracting global businesses with their rich talent pools. While Tier 1 cities like Bangalore, Hyderabad, Pune, and Delhi continue to be major sources of talent, Tier 2 cities such as Coimbatore, Indore, Kochi, and Bhubaneswar are not far behind, emerging as attractive alternatives.

This geographically diverse talent landscape is a unique advantage for India, providing businesses with the flexibility to establish their centers in various locations based on their specific requirements. Additionally, the Indian government’s policies promoting IT and BPM sectors, along with initiatives like the ‘Smart Cities Mission’, have further accelerated this trend, making the country a more attractive destination for global businesses.

When compared to other geographies, India continues to distinguish itself as a key outlier. Its steady and sustained growth trajectory in the IT-BPM landscape has been nothing short of remarkable, particularly in an era marked by volatility and unpredictability. This unique position can be attributed to a blend of factors, including India’s technological prowess, its vast pool of skilled professionals, a favorable business environment, and a government that is supportive of digital transformations.

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India’s position as a global leader in the talent market is unequivocal. With its ability to attract, nurture, and retain talent, its resilience in the face of changing market dynamics, and its strategic focus on technological advancements, India stands out as a top destination for IT-BPM services. Moreover, these trends show no signs of abating, and India’s strategic advantage in the global IT-BPM landscape is expected to hold steady in the foreseeable future.

Looking deeper into the talent pool, India’s strength lies in its young, dynamic, and tech-savvy workforce. The country’s educational institutions produce millions of graduates every year, many of whom are well-versed in cutting-edge technologies like artificial intelligence, machine learning, and data analytics. This, coupled with a strong emphasis on learning and development within the corporate environment, ensures a steady supply of skilled professionals who can drive the IT-BPM industry forward.

Furthermore, India’s strong English language skills provide a significant advantage in the global IT-BPM arena, facilitating seamless communication and collaboration. The country’s multicultural fabric also plays a vital role in promoting an inclusive and diverse work environment, a key consideration for multinational corporations.

In addition to the human capital, India’s infrastructure readiness is another key factor in its favor. With state-of-the-art IT parks, reliable high-speed internet connectivity, and a well-developed transport network, India offers an environment conducive to the successful operation and growth of IT-BPM businesses.
On the technological front, India is a hotbed of innovation. With its thriving startup ecosystem, the country has been at the forefront of pioneering solutions in areas such as digital payments, e-commerce, edtech, and fintech. The government’s push for digitization and supportive policies for startups further bolster this culture of innovation, making India an ideal place for businesses looking to leverage cutting-edge technologies and innovative solutions.

From a governance perspective, the Indian government’s proactive and supportive approach plays a significant role in attracting global businesses. Policies aimed at fostering growth, such as tax incentives for IT-BPM companies and initiatives to promote digital literacy, have positioned India as a business-friendly destination.

The cumulative effect of these factors underlines why India remains a preferred choice for global corporations in the IT-BPM sector. As we navigate the post-pandemic world, businesses are looking for locations that offer not just cost-effectiveness but also resilience, innovation, and a strong talent pool. India ticks all these boxes, making it a compelling choice for businesses aiming to excel in the global IT-BPM sector.

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Looking ahead, while challenges may arise, I am confident that India’s IT-BPM sector will continue to thrive. Its strategic positioning, underpinned by a robust talent pool, advanced technological capabilities, and a supportive regulatory environment, will ensure that India remains at the forefront of the global IT-BPM landscape in the years to come. It’s indeed an exciting time to be a part of this dynamic and vibrant sector.

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