We understand that providing a reassuring and consistent experience to your customers is essential. At EOSGlobe, we strive to help you meet your customers’ expectations with our turnkey solutions.
We combine our domain expertise, with digital technology, to deliver an unrivaled customer experience for our valuable clients in the non-banking services industry.
Sales Support
Having the ability to track customer and prospect information is essential to growing your sales and building your business. Our customer relationship management service can assist you with this task. The system helps you keep track of all the information regarding your customers: what they’ve bought from you previously, what other companies they work with, how long they spent on your website, what products or services they requested from you, and more.
Prospects and Web-Leads
The non-banking services sector requires quality services that can attract prospects and gather web-leads on a regular basis. Among the processes we automate are lead generation, tracking sales activity, and customer relationship management.
Aggregator Channel Helpline
Our Aggregator Channel Helpline lets you manage several channels like telemarketing, social media, and more through a single platform by creating different groups corresponding to the different channels. Furthermore, each group can be assigned its own contact list, so you can better manage your contacts.
Cross-Sell and Upsell
Our highly skilled team can help you increase revenue by cross-selling and upselling to your existing customers.
Tech Support
You can reduce costs through technology by automating certain aspects of your business so that fewer personnel are required. We can automate your processes, making them more efficient and less error-prone. Thus, it reduces the chances of mistakes leading to unhappy employees, dissatisfied customers, and other business process issues.
Customer Support
Consistent customer support is often one of the most challenging aspects of running a business. Ensuring customers are happy with their experience requires dedicated time and resources. You can manage customer requests and track cases more efficiently with our tech-driven customer support services.
Escalation Handling
An escalating situation requires a plan and a team ready to respond. We commit to providing escalation handling support throughout the whole process, including the following stages:
- Identifying the issue: You can get this information by receiving a text message or a phone call from your customers alerting you to an issue.
- Prioritizing and assigning tasks: After issue identification, it’s time to assign tasks and prioritize issues. Are there multiple issues at hand? If so, how do they impact each other? You can rely on us to ensure that all tasks are completed according to their priority so that they do not overlap.
- Managing customers: We handle all issues promptly and efficiently to ensure that no one feels slighted if their issue was not handled as soon as possible.
Collection Solution
The collections process can be a stressful time for customers and businesses alike. However, there are tools and processes you can use to ease the burden for both parties. That’s why, we’ve designed our collection solution using three principles:
- Automated and integrated workflow: Our custom-built platform integrates with all of your existing business systems, ensuring complete control over your collections process.
- Customer-centric approach: Making a payment is just one part of the story; people may also need help managing their finances or budgeting in order to avoid falling into debt in the future. Our team of experts helps customers understand their finances and create repayment plans that are realistic and work for them.
- A bespoke approach: From letter delivery to collection calls, we provide a bespoke approach at each stage of the process. Should debt advice be required, we can also provide it.
